Frequently Asked Questions

Susan Dunn Fine Jewelry does not accept Returns.

Ready-to-Ship creations purchased online or through our Client Relations Centers can be exchanged within 14 days from the delivery date. The exchange can consist of a replacement Ready-to-Ship Creation, a Custom Order, or a Gift Card.

To qualify for any exchange, the following conditions need to be met:

– The creation must be exchanged in a new and unworn state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original packaging, including all accessories and documents, and accompanied by the appropriate sales slip.

– The creation does not have any personal engravings and has not been altered from its original condition (resized, and/or modified)

– There are no exchanges on Custom Orders.

This policy applies to online and phone orders.

Susan Dunn Fine Jewelry does not accept Returns.

Ready-to-Ship creations purchased online or through our Client Relations Centers can be exchanged within 14 days from the delivery date. The exchange can consist of a replacement Ready-to-Ship Creation, a Custom Order, or a Gift Card.

To qualify for any exchange, the following conditions need to be met:

– The creation must be exchanged in a new and unworn state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original packaging, including all accessories and documents, and accompanied by the appropriate sales slip.

– The creation does not have any personal engravings and has not been altered from its original condition (resized, and/or modified)

– There are no exchanges on Custom Orders.

This policy applies to online and phone orders.

Susan Dunn Fine Jewelry accepts exchanges for Ready-to-Ship creations via Federal Express exclusively.

Ready-to-Ship online orders and phone orders placed through Client Relations Centers are eligible for an exchange if they are sent back within 14 days after delivery.

Exchanged creations must be presented in the same condition as when they were received: unworn, undamaged, unaltered, and with the original tags, packaging and proof of purchase. Products that do not meet this policy will not be accepted and will be sent back to you.

Please call Client Relations to initiate the exchange process at 800.772.2772.

Kindly prepare the creations in the original presentation box and ensure they are in perfect condition with all their packaging and accessories.

Instructions and a complimentary shipping label will be provided.

This above policy applies to only to Ready-to-Ship online orders and phone orders placed through Client Relations Centers

We do not accept returns.

A client or a recipient of a gift from the Susan Dunn Fine Jewelry Ready-to-Ship program may exchange it within 14 days following delivery. Exchanges can consist of a replacement Ready-to-Ship Creation, a Custom Order, or a Gift Card.

If the gift recipient chooses to exchange their gift, they will be entitled to a gift card credit of the difference, should the gift recipient choose a Susan Dunn Fine Jewelry creation of lesser value. If the returned product is less expensive than the exchanged item, the gift recipient will be charged the difference in price.